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Our friendly Customer Care Team is willing and able to provide additional support and information as requested. Please let us know if there is anything else we can help with!

  • How do I make sure my services continue next year?
    At Rich Green Lawns our services automatically renew from year to year, so you don’t have to worry about it! If you ever want to make a change to service just call our office.
  • Do I need to be home for my service?
    Not home? No problem. We will still deliver our services if you’re on the go. Our lawn care pros will leave a sign in your yard to let you know we were there, and we’ll follow up with an after-service email to let you know what we completed at your property.
  • How can I pay my bill?
    You have 24/7 access to your account online by clicking "Customer Login" on top of the website, you can alwasy make a payment there. Or mail a check to us P.O. Box 364 Howell, NJ 0773. Or Call our office 732-370-5963 and our friendly Customer Care Team will gladdly assist you.
  • Do I need all applications?
    Yes, each application is designed to do something different while giving your lawn the nutrients it needs. By not having all 6 applications you will have weed breakouts and inconsistent coloring during the season. You are not going to receive the results you expect.
  • When is it safe for people and pets to go on the lawn after an application?
    The product label is what dictates the re-entry time onto the treated area. Most of the products that Rich Green Lawns uses direct the consumer to stay off and away from the treated area until the application is dry. On a normal day, an application should dry within an hour.
  • Why do I have weeds?
    A wide variety of weed seeds are present in all lawns and can germinate throughout the year. They will be most prevalent in thin or bare areas, along curb strip and walkways, and in areas of distressed turf. Unfortunately, most weeds cannot be prevented. To prevent the excessive use of pesticides weed control is used as needed.
  • How often are lawn services?
    Weather permitting regularly scheduled lawn programs are applied 4-6 weeks apart, starting in March.
  • When should I water my lawn?
    Watering in the nights gives your lawn time to absorb water before it evaporates and prevents disease. As far as products go, some granular applications we put down perform better when watered in. Check your after-service emails to see if your technician suggests watering in the application.
  • How high should I mow my lawn?
    Generally speaking, we recommend setting the mower blade 3” -3.5” high at all times. To avoid permanent injury to your turf mowing with a sharp mower blade is important.
  • When is the best time to seed my yard?
    Fall is the best time of year to seed your lawn. The combination of warm soil temperatures, cooler air temperatures and fall moisture are ideal conditions for seed germination.
  • Is seed included with my program?
    No, once we start service and see how the existing turf responds to applications we will be able to recommend seeding if needed.
  • Do I need the Soil Test?
    Yes, every new lawn customer gets a soil test to help us curtail the program to meet the needs of your property. It is recommended every 4 years as outlined by Rutgers Agricultural Center. As soon as we receive the results they are uploaded to your customer portal and a copy is mailed to you with any recommendations from Rutgers.
  • How long should it take to see control of weeds?
    Depending on weather conditions it could take 10-14 days to see results. If you do not see results at the time contact our Customer Care Team and they will gladlly get youset up for a free service call!
  • Do you use Roundup?
    We do not use any Roundup brand products, but we do use the active ingredient most commonly associated with Roundup: glyphosate. As a pesticide application business that has used glyphosate in our services for the past 36 years, we value this chemical as a useful tool to maintain our customers’ properties. We are always researching new products to increase our effectiveness and minimize our environmental impact, but the bad publicity around Roundup is not consistent with published research, and we have not found a safer, more environmentally friendly product for either the homeowner or the technicians.
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